Refund policy

HomeStorify is committed to providing high-quality products and satisfactory shopping experience for all customers. This Return and Refund Policy applies to all products purchased on our official website.

Customers are eligible to apply for returns within 30 days from the date of receiving the product. All returned items must be in original condition, unused, unopened, with all original packaging, accessories, and labels intact. Used, damaged, or customized products are not eligible for return or refund.

Once we receive and inspect your returned item, we will process your refund to your original payment method within a reasonable business time frame. Shipping fees for returns are borne by the customer unless the return is caused by our shipping error, product defect, or wrong item delivery.

We reserve the right to reject return requests that do not comply with our policy terms. If you receive a defective or damaged product upon arrival, please contact our customer service immediately with photos or videos for replacement or refund arrangement.